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    30 May, 2012 10:00 am - 30 May, 2012 12:00 pm
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    6 June, 2012 10:00 am - 6 June, 2012 12:00 pm
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    12 June, 2012 10:00 am - 12 June, 2012 12:00 pm
This is the core of sales: people buy from people who they like, who they feel understand them and their needs.
Previously this used to be about making a good impression when you knocked on someone’s door, or served them in your shop. A little later having a great phone manner and nattering away on a sales call was the skill everyone wanted to have.
Getting people to buy your product has never been a hard sell: it’s always been a social sell.
And now, thanks to the Internet, our social sell has just got more demanding. Now we have to show our customers what our ethos is through our website, woo them with our newsletters and tell the world what we’re like as people through blogs like these!
Social networking doesn’t have to be a demand though: it can be a key to finding out what your customers are like, and what they want. It can help you to anticipate their demands and give them what they want.
As an active twitter user, facebooker, blogger and general social media geek I’ve had the opportunity to experiment with what makes people ‘like’ you, how to communicate with your clients and how to tap into the most powerful piece of market research you can get.
If you have a following through social media, or just through a regular stream of client phone calls/ email enquiries; you’ve already got all the tools you need to find out what your clients want and how to sell it to them. People tell us what they want through their ‘trance’ words: the words that they use when they’re really expressing themselves.
Trance words are the words that make people buy.
They are the words that your clients always mention in their email enquiries, they’re the words they mention during your sales calls; and now they’re the key words from your conversations via social media.
Let me give you two examples:
Fred calls up Human Resources Ltd and Bonnie answers. Fred doesn’t get to his point immediately: he tells Bonnie about his day, the trouble he’s had finding staff, what happened to the last person he employed… Bonnie sticks with it though and eventually gets Fred to open up. Fred explains that he really needs staff that are reliable and that have a sense of responsibility. Jotting these words down, Bonnie allows Fred to talk some more before calmly and concisely explaining that Human Resources Ltd pride themselves on having staff that are reliable and responsible. Fred quickly agrees to use Human Resources Ltd.
Rachel is skimming through her company, Cookie’s Inc, Facebook friends. She is pretty sure that there’s room in the market for a skinny double choc chip cookie for professional women in their twenties. She writes a status update about this and gets a great response. Clicking on her inbox she sees a message from Katy who is enquiring about when the cookie is going to launch. Checking out Katy’s profile page she notes down that Katy is in her mid twenties and works for a PR company in London, she likes new restaurants, yoga and music festivals. She collates this data as and when Cookie Inc’s facebook friends interact with their company’s page: and before long sees trends developing between what different customers interests are and what type of cookies they prefer. She decides that doing a product stand at Glastonbury would be a great chance to trial run the double choc chip cookie; and also contacts yoga companies about whether they’d be willing to endorse its health benefits. The skinny choc chip cookie is a huge success: and Rachel gets promoted.
Knowing what your customers want has always been key to effective sales and marketing. Now social media has opened a door for us to build on our ability to listen to what our customers really want (their trance words), make better products, sell more, and know what business ventures make sense for us to take.
To get to a place where you can use these trance words effectively; you can’t just be a great communicator, you need to be a purposeful communicator.
You need to know how to get Fred to open up, how to encourage a conversation on your social media, how to close down that opportunity to network, to create business, become more confident.
And this is where I come in. It’s been my pleasure to speak and work with the BWN on numerous occasions and now I want to teach you the true secrets to negotiating low prices, effective networking, doubling your sales (or just winning an argument with your partner!) so I’m going to host an exclusive coffee morning event for the Business Womans Network.
I usually only work on events in central London but to give you this fully interactive (that means some audience participation and real learning) seminar I’m going to come to the Five Lakes Crowne Plaza Hotel in Colchester Essex on Tuesday the 24th of April 10.30am-1.30pm.
Not only will I be hosting the event in your local area, I’ll also be offering tickets at a fraction of their normal cost: with none of the hassle of travelling into London.
So if you want to continue to improve your communication tactics, make more sales, learn negotiation tactics taught at the best Business Schools, by top NLP practitioners and have fun! Please send a paypal payment of £50 to hq.hayleyquinn@gmail.com by Friday 20th of April. Just click on the button below and a new window will open to take you to paypal
I’ll look forward to seeing you again soon
Best wishes
Hayley Whittle
As Essex Coordinator I often get told “There are so many networks to chose from, how do I know yours is any good?”
And its a fair point. There is a ton of choice out there – which is great for the consumer…..and the network. You see we never placed ourselves as a rival, on the contrary we regularly promote other networks and business groups, why? Because if its good for business we want to be telling you about it.
A different approach you may say, well yes, but then it works. You see we are here to do the hard work for you. Try out the networks, the seminars and workshops and we share with you the good stuff. You can expect to hear about those ideas at every event in the business ops slot at 10.30.
But lets get down to the nitty gritty – you network because ultimately it leads to leads and sales and profit and success. On top of those things at the BWN you can expect support (it can be a lonely world for a business woman – and its great to know what you are experiencing or finding tough someone else has the answers to - probably because they have been through it too!)
You get motivated into action – so often women say to me, thanks to coming to The BWN last week, I picked up the phone/got in touch/changed my website/got up and spoke about my company/challenged their decision/went for it/took my business to the next level. And that results in even more success.
The BWN blogs and “What Business Women Say” pages of our website are packed with testimonials of how we have helped business women get what they want for their business and their success – all in an environment that is always welcoming (never clicky!) motivational and business focussed – we may mention what gorgeous heels you are wearing but then its straight back to business. Because we know that’s what matters to you.
Every month we will introduce you to business women you can expect to meet at the BWN. If you would like to be highlighted so that at the next networking event, people have a ton of questions, ideas, synergies and opportunities for you, get in touch.
“Hi My name is Sue Cook I work with spectrum disorders treating dyslexia, dyspraxia, ADHD, dyscalculia, Aspergers and some autism and mutism.I am pretty much the only person in the uk using these brain rewiring techniques, though there are a handful of neurodevelopmentalists in the country.
Children who are struggling at school or have been diagnosed with one of mentioned conditions, often do very well on my programme which rebuilds nerve pathways in the brain and corrects the source of the problem rather than treating symptoms.
The brain learns through physical movement, and so the techniques I use involve movements that are specifically targeted to create or mend specific nerve pathways with astonishing accuracy.
It’s like scalpel free brain surgery.
This is possible because the brain is plastic, that means, it can be changed/affected by stimuli.
Nerve growth factors are released when new movements are happening in the body. For example, when we are learning to drive, at first it is difficult as we learn, this is when new nerve pathways are being created. When the movements have become automatic that is when the nerve pathways have become hard wired.
This same principle is used to help a child learn to read; there are sensory/nerve problems which are preventing correct interpretation of visual and sensory stimuli. So we correct it. Simple.
When my son was diagnosed with dyslexia, I was told there was nothing we could do and we had to learn to live with it. I refused to believe this. And i was determined to help my son.
I found a woman in Oregon who is probably the world’s authority on neurodevelopment and she agreed to train me to help my son because I already had a health science degree and an interest in the brain.
I helped my son and news travelled fast, other parents who saw my son’s progress began telling their friends. My phone started to ring and i built an accidental practice. Now four years later I treat patients all over the world, I am a regular guest on the radio and I speak at conferences. Also I have added to the world of neurodevelopment by coming up with my own theories in neuroscience and neurodevelopment which the head of my old university was so impressed by, he wants me lecture at the university as well as research my ideas which would revolutionise the treatment of spectrum disorders.
If you know of anyone who has a child with learning difficulties please remember me as I would love to help that child work towards leading a life free from learning hinderances.
I have recently moved to kelvedon and I have a new mobile: 07730 188536
I am also a degreed classical homoeopath with 15 years in practice; my friends call me the number one people fixer.
Feel free to contact me about your health issues and I’ll do my absolute best as always to maintain your health.
Www.helpingadhd.com Www.fit4reading.co.uk Sue@helpingadhd.com Sue@fit4reading.co.uk
I am freezing my 2011 prices for the next six weeks for Business Women’s network referrals.
My new clinic in kelvedon is in the high street and I have plenty of parking in my drive. It is very convenient.
I look forward to helping you or your family with your health or brain issues,
Sue Cook BSc. Honours Lic LCCH”
Thanks for sharing Sue, we look forward seeing you at the BWN in January.
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